Terms of service

Overview

This online store is operated under the Somvane brand. These terms apply when you browse the store, contact us or place an order. By using the store, you agree to these terms and the policies linked from it.

Store information

Product availability, prices and store content may change. Prices are displayed in Australian dollars unless the store clearly states otherwise. Applicable shipping charges and taxes, if any, are shown at checkout.

We take reasonable care with product descriptions and images. Device displays can affect colour, and personal comfort preferences vary. Product information is general consumer information and is not medical advice.

Orders

You must provide accurate contact, billing and delivery information. Placing an order is an offer to purchase. We may decline or cancel an order where a product is unavailable, information is materially incorrect, payment is not authorised, fraud is suspected or the order cannot lawfully be fulfilled. If we cancel an order after taking payment, we will arrange an appropriate refund.

Acceptable use

You must not use the store unlawfully, interfere with its operation, introduce malicious code, attempt unauthorised access, infringe another person's rights, or use store content for misleading or fraudulent activity.

Intellectual property

The Somvane name, wordmark, store design, copy and original content are protected by applicable intellectual-property laws. You may use the store for personal shopping and may not reproduce or commercially exploit protected content without permission.

Third-party services and links

The store relies on Shopify and may use third-party payment, delivery, analytics and other service providers. Third-party sites and services may have their own terms and privacy practices. We are not responsible for unrelated third-party content, but this does not limit any responsibility that cannot lawfully be excluded.

Privacy

Our collection and handling of personal information is described in the Privacy Policy linked from this store.

Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Liability

To the maximum extent permitted by law, we are not liable for loss caused by misuse of a product, unlawful use of the store, or events outside our reasonable control. This limitation does not apply where liability cannot lawfully be excluded and does not reduce rights under Australian Consumer Law.

Changes

We may update these terms when the store, our practices or legal requirements change. The terms that apply to an order are those made available when the order is placed, except where a change is required by law.

Contact

Email: contact@somvane.co.au
Support hours: Monday to Friday, 09:00–17:00 AEST/AEDT