Terms of service
Terms of Service
Last Updated: 25 July 2026
These Terms of Service ("Terms") govern your access to and use of the Somvane website (somvane.com.au) ("the Site") and any purchases you make through the Site.
The Site is operated by Talen and Haten Limited, a company incorporated in Hong Kong (Company No. 77043532), with its registered office at:
Unit D3, 11/F, Luk Hop Industrial Building
No. 8 Luk Hop Street
San Po Kong, Kowloon
Hong Kong
Throughout these Terms, "Somvane", "we", "us", and "our" refer to Talen and Haten Limited.
By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.
1. Eligibility
To use our Site and place an order, you must:
- Be at least 18 years of age, or
- Have the consent of a parent or legal guardian.
By placing an order, you confirm that you meet these requirements.
2. Products & Descriptions
We make every reasonable effort to ensure that product information displayed on our Site is accurate, including:
- Product descriptions
- Images
- Dimensions
- Materials
- Specifications
- Features
However, we do not guarantee that all information is completely accurate, complete, or free from errors.
Please Note
- Product colours may appear differently depending on your device or screen settings.
- Dimensions and weights are approximate and are based on information supplied by our manufacturers.
If the product you receive is materially different from its description, you may be entitled to a remedy under:
- Our Returns & Refunds Policy
- The Australian Consumer Law (ACL)
3. Pricing & Currency
All prices displayed on the Site are in:
- Australian Dollars (AUD)
unless otherwise stated.
Pricing Information
- Prices include applicable taxes where shown at checkout.
- Standard shipping is currently free on all orders.
- Prices may change without prior notice.
- The price charged is the price displayed when you complete checkout.
4. Orders & Payment
Placing an order constitutes an offer to purchase the selected product(s).
Your order is not accepted until you receive an Order Confirmation Email from Somvane.
We Reserve the Right to Refuse or Cancel Orders
This may occur due to:
- Suspected fraud or unauthorised payment
- Product unavailability
- Pricing or listing errors
- Inability to verify customer information
- Orders that cannot legally be fulfilled
If your order is cancelled after payment has been received, a full refund will be issued to your original payment method.
5. Shipping & Delivery
Our products are:
- Sourced from international supply partners.
- Shipped directly to Australian delivery addresses.
Estimated delivery times and shipping conditions are outlined in our Shipping Policy.
Please Note
- Delivery estimates are not guaranteed.
- Ownership and risk of loss transfer to you once the order has been successfully delivered.
6. Returns & Refunds
Our Returns & Refunds Policy explains your rights regarding refunds, replacements, and returns.
Summary
We provide remedies for products that are:
- Faulty
- Damaged
- Not as described
We do not offer returns or refunds for:
- Change-of-mind purchases
Nothing in these Terms affects your rights under the Australian Consumer Law.
7. Intellectual Property
All content on this Site, including but not limited to:
- Text
- Images
- Logos
- Graphics
- Product names
- Website design
- Software
- Page layouts
is owned by Somvane or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
You may not:
- Copy
- Reproduce
- Modify
- Distribute
- Publish
- Create derivative works
- Publicly display
- Commercially exploit
any content without our prior written permission.
8. User Conduct
By using this Site, you agree not to:
- Use the Site for any unlawful purpose.
- Attempt to gain unauthorised access to our systems.
- Interfere with the operation or security of the Site.
- Submit false, misleading, or fraudulent information.
- Use bots, scrapers, or automated software to copy or monitor the Site.
9. Limitation of Liability
To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, Somvane's liability is limited to the amount you paid for the relevant product.
We are not liable for any:
- Indirect damages
- Incidental damages
- Consequential damages
- Special damages
- Punitive damages
arising from your use of the Site or products purchased through it.
10. Indemnification
You agree to indemnify and hold harmless Somvane, its:
- Directors
- Officers
- Employees
- Agents
from any claims, losses, damages, liabilities, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms.
- Your misuse of the Site.
- Your violation of applicable laws or third-party rights.
11. Governing Law
These Terms are governed by the laws of the State of New South Wales, Australia.
Any disputes arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
Nothing in these Terms limits or excludes your rights under:
- The Australian Consumer Law
- The Competition and Consumer Act 2010 (Cth)
- Any other applicable mandatory consumer protection legislation.
12. Changes to These Terms
We may update these Terms from time to time.
When changes are made:
- The updated version will be published on this page.
- The Last Updated date will be revised.
Your continued use of the Site after changes are published constitutes acceptance of the updated Terms.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable:
- That provision will be severed.
- The remaining provisions will continue in full force and effect.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Customer Support
Email: support@somvane.com.au
Phone: +61 468 171 540
Business Hours:
- Monday–Friday
- 9:00 AM – 5:00 PM (AEST/AEDT)
We aim to respond to all enquiries as quickly as possible during business hours.