Payment Policy

Payment Policy

Last Updated: 25 July 2026

Somvane is operated by Talen and Haten Limited, a company incorporated in Hong Kong (Company No. 77043532), with its registered office at:

Unit D3, 11/F, Luk Hop Industrial Building
No. 8 Luk Hop Street
San Po Kong, Kowloon
Hong Kong

This Payment Policy explains how payments are processed when you purchase products from Somvane.

1. Currency & Pricing

All prices displayed on the Somvane website are in:

  • Australian Dollars (AUD)

unless otherwise stated.

Pricing Information

  • Applicable taxes are displayed at checkout where required.
  • Any discounts are applied before payment.
  • Shipping costs (if applicable) are shown before you complete your purchase.
  • Standard shipping is currently free on all orders.

The total amount payable is displayed before you confirm your order.

2. Accepted Payment Methods

The payment methods available to you will be displayed during checkout.

Depending on your device, billing location, and payment provider availability, accepted payment methods may include:

  • Visa
  • Mastercard
  • Debit Cards
  • Shop Pay
  • PayPal

Available payment methods may change without notice.

3. Payment Authorisation

When you place an order, you authorise your selected payment provider to charge the total amount displayed at checkout.

Please Note

Your order is not considered accepted until:

  • Payment has been successfully authorised.
  • Somvane confirms and accepts your order.

We reserve the right to refuse or cancel an order if:

  • Payment authorisation fails.
  • Billing or customer information is materially incorrect.
  • Fraudulent activity is suspected.
  • The product is unavailable.
  • The order cannot legally be fulfilled.

If your order is cancelled after payment has been taken, a full refund will be issued to your original payment method.

4. Payment Security

Your payment security is important to us.

All payments are securely processed through Shopify and the payment providers available at checkout.

Security Measures

  • Somvane does not receive or store your complete credit or debit card number.
  • Payment providers maintain their own security, verification, and privacy procedures.
  • All payment transactions are processed using PCI-compliant secure payment systems.

5. Failed or Declined Payments

If your payment cannot be completed:

  • Check that your billing details are correct.
  • Ensure sufficient funds are available.
  • Contact your bank or payment provider if the issue continues.

Please note that Somvane cannot override or reverse a payment provider's decision to decline a transaction.

6. Refunds

Refund eligibility is governed by our Returns & Refunds Policy.

For approved refunds:

  • Refunds are issued to your original payment method.
  • Processing usually takes 5–7 business days.
  • Your financial institution or payment provider may require additional time before the funds appear in your account.

You will receive an email confirmation once your refund has been processed.

7. Contact Us

If you have any questions regarding payments, please contact us.

Customer Support

Email: support@somvane.com.au

Phone: +61 468 171 540

Business Hours:

  • Monday–Friday
  • 9:00 AM – 5:00 PM (AEST/AEDT)

We aim to respond to all payment-related enquiries as quickly as possible during business hours.