Shipping policy

Delivery area

Somvane currently accepts delivery addresses in Australia where checkout permits the order. We do not promise delivery to an address that checkout does not accept.

Shipping options, charges and estimates

The available shipping service, charge and estimated delivery timeframe will be displayed at checkout before you place an order. A delivery timeframe is an estimate rather than a guarantee and may be affected by stock verification, location, public holidays, carrier disruption or events outside reasonable control.

No free-shipping threshold or fixed dispatch timeframe applies unless it is displayed consistently on the product page and at checkout when you order.

Order processing and tracking

Orders are prepared after payment authorisation and stock details are verified. We will send a dispatch notification and tracking information when tracking is supplied by the carrier.

Delivery addresses

Please check your delivery address before placing an order. Contact us promptly if you notice an error. We will try to assist, but an address may not be changeable after fulfilment has started.

Delayed, missing or damaged deliveries

If a delivery is delayed, missing, marked as delivered but not received, or arrives damaged, contact us with your order number. We will review the order and work with the carrier as appropriate. Nothing in this section limits rights available under Australian Consumer Law.

Contact

Email: contact@somvane.co.au
Support hours: Monday to Friday, 09:00–17:00 AEST/AEDT