Shipping policy

Shipping Policy

Last Updated: 25 July 2026

Somvane is operated by Talen and Haten Limited (Hong Kong). Our products are sourced from specialist manufacturers and shipped directly to Australian customers through our international supply partners.

1. Shipping Destinations

We currently deliver within Australia only.

We do not ship to:

  • PO Boxes
  • Parcel Lockers
  • International addresses

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Email: support@somvane.com.au

2. Shipping Costs

We offer:

  • ✅ Free Standard Shipping on all orders
  • ✅ No minimum order value required
  • ✅ Delivery to eligible Australian addresses only

3. Where Orders Ship From

Our products are:

  • Sourced from specialist bedding manufacturers
  • Shipped directly from our international supply partners
  • Delivered straight to your Australian address

This direct-to-customer fulfilment model allows us to provide:

  • Premium-quality pillow designs
  • Competitive pricing
  • Free shipping on every order

4. Estimated Delivery Times

Order Processing

  • Handling time: 1–3 business days
  • Begins after your order has been confirmed

Delivery

  • Transit time: 8–15 business days
  • Total estimated delivery: 10–18 business days

Business days are Monday to Friday, excluding Australian public holidays.

Order Processing Schedule

Orders placed:

  • After 6:00 PM AEST/AEDT
  • On weekends
  • On public holidays

will be processed on the next business day.

Please Note

Delivery estimates are not guaranteed and may vary due to:

  • Customer location
  • Customs processing
  • Courier delays
  • Weather conditions
  • Other circumstances beyond our control

5. Order Tracking

Once your order has been dispatched:

  • A tracking number will be emailed to you.
  • Tracking may take 2–5 business days to become active in the courier's system.

If your tracking has not updated after 7 business days, please contact us and include your order number.

Email: support@somvane.com.au

6. Delivery Issues

If your order has not arrived within 25 business days of receiving your dispatch confirmation email:

Please contact:

Email: support@somvane.com.au

Include:

  • Your order number

We will:

  • Investigate the shipment with the courier
  • Arrange a replacement or refund where applicable, in accordance with our Returns & Refunds Policy

Important

Somvane is not responsible for delivery delays resulting from:

  • Incorrect delivery addresses
  • Incomplete shipping information provided during checkout

Please ensure your delivery details are accurate before placing your order.

7. Customs & Duties

As products are shipped from international supply partners, orders may pass through Australian Customs.

In most cases:

  • Goods valued under AUD 1,000 are not subject to customs duty or GST on importation.

However, if Australian Customs or border authorities apply any:

  • Customs duties
  • Taxes
  • Import fees

these charges are the customer's responsibility.

8. Contact Us

If you have any questions regarding shipping, please contact us before placing your order.

Customer Support

Email: support@somvane.com.au

Phone: +61 468 171 540

Business Hours:

  • Monday–Friday
  • 9:00 AM – 5:00 PM (AEST/AEDT)

Please include your order number in all shipping enquiries.