Privacy policy

Last updated: 28 July 2026

This Privacy Policy describes how Somvane (operated by Talen and Haten Limited, "we", "us" or "our") collects, uses, shares and protects personal information when you visit or make a purchase from somvane.com.au ("the Site").

By using the Site, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone and some of the cookies installed on your device. As you browse, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as "Device Information."

When you make a purchase or attempt to make a purchase, we collect the following information ("Order Information"):

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers — we do not store your full card number)
  • Order details (products purchased, quantities, prices)

When you contact us via email or our contact form, we collect:

  • Your name and email address
  • The content of your message
  • Any attachments you send (such as photos for a return request)

We refer to Device Information and Order Information collectively as "Personal Information."

2. HOW WE USE YOUR INFORMATION

We use the Order Information to:

  • Fulfil and manage orders placed through the Site
  • Communicate with you about your order, including dispatch and tracking notifications
  • Process refunds or replacements where applicable
  • Screen orders for potential risk or fraud

We use Device Information to:

  • Help us improve and optimise the Site (for example, by analysing how visitors browse and interact with the Site)
  • Assess the success of our marketing and advertising campaigns

We may also use your Personal Information to send you marketing communications, but only where you have provided consent or where we have a legitimate interest in doing so. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us at support@somvane.com.au.

3. HOW WE SHARE YOUR INFORMATION

We share your Personal Information with the following third parties to help us operate the Site, process orders and fulfil our services:

  • Shopify: Our e-commerce platform, which hosts the Site and processes order data. Shopify's privacy policy: https://www.shopify.com/legal/privacy
  • Payment providers: Payments are processed through Shopify Payments and other providers shown at checkout. We do not receive or store your complete payment card number.
  • Shipping and fulfilment partners: We share your name and shipping address with our fulfilment partners to dispatch your order.
  • Analytics services: We may use Google Analytics or similar services to understand how visitors use the Site.

We do not sell, rent or trade your Personal Information to third parties for their own marketing purposes.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to otherwise protect our rights.

4. COOKIES

The Site uses cookies and similar tracking technologies to collect Device Information. Cookies are small data files placed on your device.

You can control cookies through your browser settings. Disabling cookies may affect your experience on the Site.

Types of cookies we use:

  • Necessary cookies: Required for the Site to function (shopping cart, checkout, security).
  • Analytics cookies: Help us understand how visitors use the Site.
  • Marketing cookies: Used to deliver relevant advertisements (only if applicable).

5. DATA RETENTION

When you place an order, we retain your Order Information for our records unless and until you ask us to delete it. We retain order records as required for accounting, tax and legal compliance purposes.

Device Information is retained for analytics purposes and is periodically purged in accordance with our data management practices.

6. YOUR RIGHTS

If you are an Australian resident, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate personal information
  • Request deletion of your personal information (subject to legal obligations to retain certain records)
  • Opt out of marketing communications at any time
  • Make a complaint about how we handle your personal information

To exercise any of these rights, contact us at support@somvane.com.au.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au/

7. DATA SECURITY

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification and disclosure. Payment transactions are processed through secure, PCI-compliant payment providers. However, no method of transmission over the internet or electronic storage is 100% secure.

8. THIRD-PARTY LINKS

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policies of any third-party sites you visit.

9. CHILDREN'S PRIVACY

The Site is not directed at children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

Note: We sell a pillow product designed for children aged 3 and above. Orders for this product must be placed by a parent or legal guardian.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date.

We encourage you to review this page periodically.

11. CONTACT

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:

Email: support@somvane.com.au

Phone: +61 468 171 540

Hours: Monday to Friday, 09:00–17:00 AEST/AEDT

Business Name: Talen and Haten Limited

Registered Office:
Unit D3, 11/F, Luk Hop Industrial Building,
No. 8 Luk Hop Street,
San Po Kong, Kowloon, Hong Kong