Privacy policy

Effective date: 20 July 2026

Somvane ("we", "our" or "us") operates this Shopify store for customers in Australia. This policy explains how we handle personal information when you visit the store, contact us or place an order.

Information we collect

Depending on how you use the store, we may collect:

  • identity and contact information, such as your name, email address, phone number and billing or delivery address;
  • order and transaction information, including products ordered, order history and payment status;
  • support information that you provide when you contact us; and
  • technical and usage information, such as IP address, browser, device, pages viewed, referring source and cookie identifiers.

Payment details are processed by Shopify and the payment providers available at checkout. We do not receive or store your complete payment-card number.

How we use information

We may use personal information to:

  • process, deliver and support orders;
  • communicate about an order or respond to an enquiry;
  • detect fraud, secure the store and prevent misuse;
  • operate, analyse and improve the store;
  • meet legal, accounting and regulatory obligations; and
  • send marketing only where you have consented or where otherwise permitted by law. You can opt out at any time.

How information is collected and shared

We collect information directly from you and automatically through the store, cookies and similar technologies. We may share information only as reasonably necessary with Shopify, payment providers, delivery providers, analytics and marketing service providers, professional advisers, fraud-prevention providers, or government and law-enforcement bodies where required by law.

Some service providers may process information outside Australia. The countries involved can vary with the provider and service used. Contact us if you would like more information about the providers relevant to your interaction.

Cookies and analytics

The store uses cookies and similar technologies for essential storefront functions, security, analytics and, where enabled, advertising. You can manage cookies through your browser and any consent controls presented by the store. Disabling essential cookies may prevent parts of the store from working.

Retention and security

We retain personal information only for as long as reasonably required for the purposes described above, including legal, tax, fraud-prevention and dispute-resolution requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.

Access, correction and complaints

You may contact us to request access to, or correction of, personal information we hold about you. Where the Privacy Act 1988 and Australian Privacy Principles apply, we will handle eligible requests and privacy complaints in accordance with those requirements. Please explain your request or concern and provide enough information for us to identify the relevant records. We may need to verify your identity before acting.

If you are not satisfied with our response to a privacy complaint, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our practices, providers or legal obligations change. The current version and effective date will be shown on this page.

Contact

Email: contact@somvane.co.au
Support hours: Monday to Friday, 09:00–17:00 AEST/AEDT