Refund policy

Your rights under Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any right or remedy you have under those guarantees.

If a product has a major problem, you may be entitled to choose a refund or replacement. If a problem is minor, we may choose to provide a repair or another remedy within a reasonable time. Other remedies may apply depending on the circumstances.

Faulty, damaged, incorrect or misdescribed products

Contact us as soon as reasonably practical if an item is faulty, damaged in transit, incorrect or materially different from its description. Include your order number, a description of the issue and, where available, clear photographs. A photograph is helpful for assessment but does not remove your statutory rights.

We may ask you to return the product so that we can assess it. We will provide return instructions and will cover reasonable return costs where required by law. Please do not send a product to an address that we have not confirmed.

Change of mind

We do not currently offer returns or exchanges for change of mind, including a preference for a different size, profile, colour or feel. This does not affect remedies available for a product that fails to meet a consumer guarantee or any additional return promise expressly stated on the product page at the time of purchase.

Refunds

When a refund is the appropriate remedy, it will ordinarily be made to the original payment method. Financial institutions may require additional processing time after a refund is issued.

Contact

Email: contact@somvane.co.au
Support hours: Monday to Friday, 09:00–17:00 AEST/AEDT